My Account FAQ
Please click on the ‘Forgotten password’ link and enter your email address and username. You will then receive an email with a new temporary password. Once logged in, you should change your password by going to your ‘Change Your Settings’.
Your certificate can only be accessed through your online account. Once logged in, it can be found under the ‘Practices and Certificates’ tab as a PDF file. It will automatically update to today’s date and can be downloaded at any time as long as your subscription is current and active (for Pay-as-you-Go users, this means you must have at least 1 credit on your account).
If your account has been locked following too many failed login attempts, please contact us on +44 (0) 207 188 3314 or firstname.lastname@example.org