Fair Usage Policy
We ask that all new veterinary practices make a fair assessment of their expected usage of the service in the year ahead and select an appropriate subscription level.
If you are renewing your subscription, VPIS will propose a contract that is appropriate based on your actual usage.
In the event that you use our service more often than anticipated (i.e. slightly more than your current contract allows), we will not charge you extra; we will simply review your usage and suggest you move on to a more appropriate contract when your subscription is up for renewal.
The exception to this will be when the usage is way in excess of that contract; for our purpose we define this to be 40% in excess of your allocated usage per year. In this instance you would be asked to move to an appropriate contract immediately, the renewal date for your subscription being the date you exceeded this threshold.