We are the UK’s only animal poison centre with memberships for vet practices starting at £8 a month. We handle enquiries 24 hours a day.


How VPIS Works

  • The Veterinary Poisons Information Service  is a 24-hour telephone emergency service providing information on the management of poisoning in animals. VPIS can provide advice on the effects of thousands of toxic substances in small animals, livestock, exotics, or wildlife.
  • VPIS is a members only service.If you call without a membership you will be charged and no further calls will be accepted until a membership is in place. You can take out membership at the time of your call.
  • We use a credit system. One credit is charged for all in hour calls. Two credits are charged for all out of hour calls (This is reduced to 1.5 credits if you join our annual membership).
  • Out of hour charges apply (8pm – 8am weekdays and all weekend/Bank Holidays)

Becoming a member of VPIS

Use one of these simple methods to join our membership:

  • Purchase an annual membership online (see below) OR complete a direct debit form and return it to the address below
  • Sign into your account to purchase Auto Top Up Membership
  • Call our admin team on 0207 305 5055 (option 2)
  • Email us at admin@vpisglobal.com
  • Fill in a and we will contact you to arrange your membership

Membership Options

Annual Memberships

The majority of our members are on annual membership. These are based on the number of poisons cases you expect to call us about over the course of a year. You can call us or login online to see all your previous calls.


  • Call us anytime 24 hours a day, 365 days a year
  • Full support throughout the duration of each case – follow up calls are not charged
  • Online/class based CPD
  • Complimentary copy of BSAVA/VPIS Guide to Common Canine and Feline Poisons (RRP £45)
  • One easy annual payment to cover all your poisoning enquiries (by direct debit or BACS)
  • 25% saving when calling out of hours (8pm – 8am weekdays and all weekend/Bank Holidays) – 1.5 credits for each case instead of 2 credits on our Auto Top-Up system

Auto Top-Up Membership

 This membership is aimed at practices who may not use us every year but wish to be members of VPIS so that they can access our services if needed.

With this system you purchase two credits using your credit card via our website and once these have been used (or expire after a year) they will automatically top-up with a further 2 credits using the registered credit card.

PLEASE NOTE: One credit is taken for calls made to VPIS in-hours (8am – 8pm weekdays) and two credits are taken for any calls received out of hours (all other times).  Credits will expire after one year if not used.


  • Call us anytime 24 hours a day, 365 days a year

  • Full support throughout the duration of each case – follow up calls are not charged

  • Flexible payment system for smaller practices

Common Questions

I can’t find the VPIS number to dial from my country on the International Access page, what do I do?2019-02-18T12:05:37+00:00
We have set up access from the following countries: UK, Germany, Australia and Netherlands. We are working on adding more country numbers to our list but in the meantime, please call our UK number to use our service.
Can non-English speaking vets use VPIS?2019-02-18T11:54:07+00:00
We currently do not offer translators for providing advice to non-English speakers but we are looking to offer this service in the future.
Can pet owners use VPIS?2019-02-18T12:00:23+00:00
No unfortunately the VPIS is for veterinary professionals only. Our owners advice line is Animal PoisonLine on 01202 509 000 (charges apply, please see website www.animalpoisonline.co.uk for more information) or their local veterinary practice for advice.


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