Please click on the 'Forgotten password' link and enter your email address and username. You will then receive an email with a new temporary password. Once logged in, you should change your password by going to your 'Change Your Settings'.
Your certificate can only be accessed through your online account. Once logged in, it can be found under the 'Practices and Certificates' tab as a PDF file. It will automatically update to today's date and can be downloaded at any time as long as your subscription is current and active (for [...]
If your account has been locked following too many failed login attempts, please contact us on +44 (0) 207 188 3314 or firstname.lastname@example.org
I can’t find the VPIS number to dial from my country on the International Access page, what do I do?
We have set up access from the following countries: UK, Germany, Australia and Netherlands. We are working on adding more country numbers to our list but in the meantime, please call our UK number to use our service.
We currently do not offer translators for providing advice to non-English speakers but we are looking to offer this service in the future.
No unfortunately the VPIS is for veterinary professionals only. Our owners advice line is Animal PoisonLine on 01202 509 000 (charges apply, please see website www.animalpoisonline.co.uk for more information) or their local veterinary practice for advice.