Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is the only 24-hour specialised emergency telephone service in the UK dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous.

Based on the information the owner provides our vets and scientists will be able to tell the owner if they need to attend the vet. It is a triage service.

The lines are open 24 hours a day. Calls cost £35 between Monday- Friday 8am to 8pm. Calls cost £45 at all other times including bank holidays.

Owners will not be advised on specific treatment.

If the owner is advised to take their animal to a vet, the practice should call the VPIS for further advice, if required.

Please note that if the practice calls VPIS  following an Animal PoisonLine inqury –  the veterinary practice will still be charged for the case.

The owner will be refunded for the cost of their Animal PoisonLine call, when the practice calls. This is so the owner never pays twice. It is presumed the veterinary clinic will pass the charge on to the owner the cost of calling VPIS. Therefore their Animal PoisonLine call will be refunded.

We can provide free leaflets telling owners about Animal PoisonLine and common toxins. If you would like some leaflets please email